Why You Need RMM Right Now!
RMM is short for remote monitoring and management. As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption.
RMM solutions are most widely used by managed services providers (MSPs). These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support.
What is RMM software used for?
Key capabilities of RMM Software:
RMM solutions offer an array of functionality, but in essence IT pros use them to get three core jobs done:
1. Real-time remote monitoring and alerting: RMM solutions can monitor the health and performance of individual systems and entire networks 24/7. IT pros can be alerted to potential issues before they become disruptive problems, create automated workflows to deal with those alerts, and generate reports that provide clear visibility into network activity, asset inventory, compliance, and the direct value of IT support.
2. Behind-the-scenes remote maintenance and remediation: With RMM software, technicians can deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
3. Automating routine IT management: RMM software unlocks the ability to streamline workflows and automate a wide variety of common IT tasks, from installing patches to running scripts to creating and responding to tickets with predetermined policies and actions.
Benefits of RMM software:
Under the right conditions and management, RMM software can help IT providers completely transform their operations, making them more efficient, more effective.
Here are a few of the benefits of using RMM software that IT providers value most:
· Complete visibility and control from a central location: That makes it possible for even small MSPs or IT departments to support, secure, and manage large numbers of systems no matter where they’re located.
· Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel.
· Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
· Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether.