The Results are In
Gartner has released its UCaaS Magic Quadrant for 2021, revealing the market leaders and ones-to-watch in the unified communications space for the coming year.
The latest report comes at a time when businesses are wrestling with the concept of hybrid work and what it means for their culture and employees over the long term.
The pace of change is clear to see, with Gartner forecasting that 75 percent of enterprise users globally will not use a desk phone by 2024 – up from just 30 percent in 2020.
Meanwhile, the analyst predicts that 15 percent of businesses will rely solely on cloud office suites from Microsoft and Google for their business needs, including telephony, by 2022 – rocketing from just two percent in 2019.
Looking for a UCaaS Solution? GT Global Services offers solutions from all of the Gartner Leader Quadrant. Contact us for all of your UCaaS needs.